Shipping and Returns

General shipping information

UK delivery

Shipping is calculated at checkout based on the size and weight of the item. 

We aim to ship orders within 3 working days via Royal Mail.

Please be aware that we ship from two locations, Leeds and Hertfordshire, and therefore your order may not arrive together. There may also be two postage fees, which will be clearly displayed at the checkout stage of your purchase. 

International delivery

We do not ship internationally.

 

Custom print orders 

Custom prints are made to order by our partners King and McGaw, so take a little longer to prepare.

King and McGaw aim to dispatch custom prints within 2-4 weeks.

 

Christmas delivery

Please note that we cannot guarantee delivery times, and would advise ordering early to avoid the Christmas rush.

Recommended posting dates

	Recommended date to place order by	Last shipping date
UK	Monday 7 December	Tuesday 22 December
Custom prints	Monday 30 November	Friday 4 December

Christmas closure

We're taking some time off over Christmas, so any orders placed over the holidays will be sent out from Monday 4 January 2026.

King and McGaw will be closed from 23 December, and regular shipping will resume on 4 January. 

Limited edition etchings and lithographs 

Etchings and Lithographs are sent tracked by DHL or Parcelforce within the UK, and by a specialist art handler for all international destinations. 

Shipping and packing rates for etchings and lithographs are: 

UK – £30.00

Collection in person – FREE

Please contact our retail team at shop@henry-moore.org for sales enquiries.

Refunds and returns

Please contact us at shop@henry-moore.org if you have any queries regarding returning damaged or faulty items, or have simply changed your mind about a purchase. We are happy to refund any items that are returned in saleable condition and in their original packaging.

For items returned that are not damaged or faulty, the buyer is responsible for the cost of postage. With proof of purchase items can be returned in person at our on-site locations.