Shipping and Returns

General shipping information

 

UK delivery

Shipping is calculated at checkout based on the size and weight of the item. 

We aim to ship orders within 3 working days via Royal Mail.

Please be aware that we ship from two locations, Leeds and Hertfordshire, and therefore your order may not arrive together. There may also be several postage fees, which will be clearly displayed at checkout stage of your purchase. 

 

International delivery

Shipping costs from the UK are calculated at checkout, based on weight and destination.

Large books are £35.00 standard International shipping.

Please note that upon arrival in your country, your order may be subject to customs duties, taxes and courier handling fees. You are responsible for paying any charges levied by the courier and the local customs office. These vary by destination, please check with your local customs office for more information.

 

Custom print orders 

Custom prints are made to order, so take a little longer to prepare.

Our partner print supplier aims to dispatch custom prints within 2-4 weeks.

 

Limited edition etchings and lithographs 

Etchings and Lithographs are sent tracked by DHL or Parcelforce within the UK, and by a specialist art handler for all international destinations. 

Shipping and packing rates for etchings and lithographs are: 

UK – £30.00

EU, USA, Canada, Australia and New Zealand – £100.00

Collection in person – FREE

Please contact our retail team at shop@henry-moore.org for sales enquiries.

 

Refunds and returns

Please contact us at shop@henry-moore.org if you have any queries regarding returning damaged or faulty items, or have simply changed your mind about a purchase. We are happy to refund any items that are returned in saleable condition and in their original packaging.

For items returned that are not damaged or faulty, the buyer is responsible for the cost of postage. With proof of purchase items can be returned in person at our on-site locations.